Vuba Supplies Limited is committed to providing excellent customer service, which includes returns. This Returns Policy explains our practices and your options when it comes to returning products. For any queries with regard to our processing please contact us.
Return of Unwanted Standard Goods
Unlike almost all companies in our specialist industry, we do accept returns on standard products. A re-stocking charge of 35% is applicable.
The customer is always responsible for the cost of returning the goods, regardless of the reason for the return except for damaged goods. The cost might be higher than the cost originally paid for the delivery of the goods to the customer. The cost of any collection and delivery of returned goods will be deducted from the amount of any refund due. Vuba reserves the right to ask the customer to organise and pay for their own transport for the goods being returned.
If you have doubt over how much of a product you might require, please contact us on 01482 778897 and speak to our customer service team. We can make special arrangements for 0% returns should you make us aware of your situation. For example, should you have a time critical project and you cannot afford to have less than the sufficient amount of product, you can over order and return the remaining on certain products. But this must be discussed and agreed in an email or letter by a member of our team.
Please contact us if you have any questions.